Frequently Asked Questions Regarding Your Order
FAQ - Online Classes
You can find your Zoom link in several places: (see below for screenshots)
- User Dashboard under the Meetings Tab
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete
- Registration Confirmation Email from Zoom. Depending on the type of class
- You will be automatically registered and receive an email upon purchase
- Manual Registration is required to receive the confirmation email (see next FAQ)
Screenshot #1 - User Account Dashboard
Screenshot #2 - Order Info Email
Screenshot #3 - Zoom Confirmation
Watch the screenshot video for a detailed narration
Upon Purchase of a Zoom Class you will receive 3 separate emails:
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete.
This email contains: (screenshot)
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- Meeting details and Join via App Link
- Links to any Class Pages or Downloadable media
- Link back to the Help Page
- Receipt from our credit card processor titled: Transaction Receipt from Center for Creative Consciousness.
- This shows detail of your credit card payment
- Confirmation Email from Zoom with the Class Name as the subject line.
This email contains: (screenshot)
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- Dates and Times in Mountain timezone
- Meeting ID and Passcode
- Large Join Meeting button
- Dial-in information
- Calendar links
If you purchased a previously recorded class you will receive 2 emails:
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete.
This email contains: (screenshot)
-
- Links to the Zoom Recordings
- Links to any Class Pages or Downloadable media
- Link back to the Help Page
- Receipt from our credit card processor titled: Transaction Receipt from Center for Creative Consciousness.
- This shows detail of your credit card payment
If you do not see this in your inbox. Please check your Junk folders and add the email addresses to your contacts or safe senders list.
To Receive confirmation and links directly from Zoom PRIOR to class day.
- In the Meetings tab if you see N/A under join to update this; click on "View Meeting Details" to open the Class Page. Click the blue Register Now button to complete the Zoom Registration. This will activate the "join via App" link in your dashboard and update the Register Now button to Join Now on the class page.
To Register ON class day using the CCC links to join the meeting.
- From the Order Information email click on the blue "Join via App" under the appropriate meeting.
Zoom meetings will be live-streamed and recorded. Recordings will be made available to all who purchase this class. By joining the meeting you consent to be recorded. If you would like you can turn off your video and/or audio.
These recordings are the intellectual property of Jonette Crowley and the Center for Creative Consciousness. We reserve the right to use the recording, including images and chats, for marketing and commerce.
FAQ - Class Recordings
Depending on the date of the event. Recordings links can be found in Your User Account Dashboard under:
- Recordings tab (2021 -)
- Download & Links tab via link to Private Class Page (2019-2021)
- Links & Downloads tab via Mp3 download
1. Recording tab of your User Account Dashboard
Be Patient! sometimes it takes a while to load the recordings. I will show "loading" under meeting ID. You can sort and search for recordings
Watch the screenshot video for a detailed narration
Expiration dates vary according to product, we have consistently increased the amount of time that these products are available. It is advised that you download the recordings as soon as they are released as access to the links is restricted at expiration.
You are purchasing downloadable products thus you are responsible for downloading recordings to your computer prior to the Expiration Date.
As a courtesy, we provide the ability to recordings on our website, however, due to the fast pace of technological changes we Cannot Guarantee Indefinite Access.
No, due to Apple and Android restrictions, audios CANNOT be downloaded directly to a mobile device. For best results, download to your computer and sync to your mobile device, utilize a cloud service such as dropbox, google, or cloud or download a 3rd party transfer App.
All the recordings are the intellectual property of Jonette Crowley and the Center for Creative Consciousness. Recordings may not be reproduced, shared, or uploaded to other online environments without explicit written consent.
If you know someone that might be interested in any of our classes, please send them a link to our store. We have established a not-for-profit entity to provide scholarships to offset the cost of most of our classes. A link to the application can be found on the footer of our website.
FAQ Transcripts
If you purchased the class before it started you will see downloads titled "Placeholder for Class" these needed to allow us to attach the PDFs to your Account Dashboard once they are available.
Note that the links in your email will not change when the Class PDF's are added to your account. Usually, the Transcripts are available within a week of the class.
If you purchased the product during or after the end of class some or all of the links will be active. The active ones will be Titled with the Class Name and Number.
The links to your transcripts are subject to an expiration date at which time they will be removed from your Account Dashboard. To ensure ongoing access please download them to your personal computer or cloud drive.