Frequently Asked Questions Regarding Your Order
FAQ - Online Classes
You can find your Zoom link in several places: (see below for screenshots)
- User Dashboard under the Meetings Tab
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete
- Zoom Registration Confirmation. You will be automatically registered and receive an email upon purchase for all on-line classes except the Trilogies (see FAQ #2)
- You can use this method even if our website is down
Screenshot #1 - User Account Dashboard
Screenshot #2 - Order Info Email
Screenshot #3 - Zoom Confirmation
Watch the screenshot video for a detailed narration
Upon Purchase of a Zoom Class you will receive 3 separate emails:
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete.
This email contains: (screenshot)
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- Meeting details and Join via App Link
- Links to any Class Pages or Downloadable media
- Link back to the Help Page
- Receipt from our credit card processor titled: Transaction Receipt from Center for Creative Consciousness.
- This shows detail of your credit card payment
- Confirmation Email from Zoom with the Class Name as the subject line.
This email contains: (screenshot)
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- Dates and Times in Mountain timezone
- Meeting ID and Passcode
- Large Join Meeting button
- Dial-in information
- Calendar links
If you purchased a previously recorded class you will receive 2 emails:
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete.
This email contains: (screenshot)
-
- Links to the Zoom Recordings
- Links to any Class Pages or Downloadable media
- Link back to the Help Page
- Receipt from our credit card processor titled: Transaction Receipt from Center for Creative Consciousness.
- This shows detail of your credit card payment
If you do not see this in your inbox. Please check your Junk folders and add the email addresses to your contacts or safe senders list.
Purchasing the TRILOGY PACKAGE does not automatically register you with Zoom. An additional step is required to join the meetings. You can do this in advance for all 3 meetings.
From the User Dashboard (screenshot link below)
Under the Meeting tab, you will see a N/A in the Join column
- Click on "View Meeting Details" in the Meeting Link column
- Click on the blue "Register Now" button
- Click on the blue "Register" button. Your registration information should be auto-filled
This will change the "Register Now" button to "Join Meeting" on the event page and change the "N/A" to "Join via App" in the meetings tab.
You receive 2 confirmation emails 1) Zoom; 2) CCC. Both contain meeting details and links to join.
From Order Information email (screenshot link below)
Upon purchase, you were sent an email with the subject "Your Center for Creative Consciousness order is now complete"
- Click on the "Join via App" link
- Complete the "Meeting Registration" form and click on the "Register Button". If it does not auto-fill then use the name and email which were used to purchase on our website.
Click below for a Detailed Screenshot page
https://centerforcreativeconsciousness.com/how-to-register-with-zoom/
Zoom meetings will be live-streamed and recorded. Recordings will be made available to all who purchase this class. By joining the meeting, you consent to be recorded. If you would like you can turn off your video and/or audio.
These recordings are the intellectual property of Jonette Crowley and the Center for Creative Consciousness. Materials, recordings, or processes cannot be shared without prior approval. We reserve the right to use the recording, including images and chats, for marketing and commerce purposes.
FAQ - Class Recordings
Depending on the date of the Zoom event, recordings can be found in your User Account under:
- "Zoom Recordings" tab (2021 - present)
- "Download & Links" tab via link to Private Class Page (2019-2021)
- "Downloads & Links" tab for audio .MP3 download
1. "Zoom Recordings" tab of your User Account
The page may need some extra time to load all recordings - it will show "loading" under meeting ID. You can sort and search for recordings.
Note: Expiration date dates vary by product. Please make sure to download all recordings you wish to keep, before the links expire!
Watch the screenshot video for a detailed walkthrough
Expiration dates vary according to product, we have consistently increased the amount of time that these products are available. It is advised that you download the recordings as soon as they are released as access to the links is restricted at expiration.
You are purchasing downloadable products thus you are responsible for downloading recordings to your computer prior to the Expiration Date.
As a courtesy, we provide the ability to recordings on our website, however, due to the fast pace of technological changes we Cannot Guarantee Indefinite Access.
Due to Apple and Android restrictions, you might not be able to download the audio directly to a mobile device. For best results, download to your computer and sync to your mobile device, or utilize a cloud service such as Dropbox, Google, iCloud, or download a 3rd party transfer App.
All the recordings are the intellectual property of Jonette Crowley and the Center for Creative Consciousness. Recordings may not be reproduced, shared, or uploaded to other online environments without explicit written consent.
If you know someone that might be interested in any of our classes, please send them a link to our store. We have established a not-for-profit entity to provide scholarships to offset the cost of most of our classes. A link to the application can be found at the bottom of our website.
FAQ Transcripts
If you purchased the class before it started, you will see download links in your order confirmation email titled "Placeholder for Class." We must set these up in advance to be able to later replace them with the PDFs in your Account Dashboard once they are available.
Note that the links in your email will not change when the Class PDFs are added to your account. Usually, the Transcripts are available one week after the class.
If you purchased the product during or after the end of class some or all of the links will be active with PDFs attached. The active links will be Titled with the Class Name and Number.
The links to your transcripts are subject to an expiration date at which time they will be removed from your Account Dashboard. To ensure ongoing access please download them to your personal computer or cloud drive.