Frequently Asked Questions Regarding Your Order

FAQ - Online Classes

3 ways join to the Zoom Meeting

You can find your Zoom link in several places: (see below for screenshots)

  1. User Dashboard under the Meetings Tab
  2. Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete
  3. Registration Confirmation Email from Zoom. Depending on the type of class
    • You will be automatically registered and receive an email upon purchase
    • Manual Registration is required for the TRILOGIES (see next FAQ) 

Screenshot #1 - User Account Dashboard

Dashboard Meetings Tzb

Screenshot #2 - Order Info Email

Screenshot #3 - Zoom Confirmation

Example Zoom Confirmation

- watch video 'How to Join the Zoom Meeting'
Emails you will receive

Upon Purchase of a Zoom Class you will receive 3 separate emails:

  • Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete.

 This email contains: (screenshot)

    • Meeting details and Join via App Link
    • Links to any Class Pages or Downloadable media
    • Link back to the Help Page

 

  • Receipt from our credit card processor titled: Transaction Receipt from Center for Creative Consciousness.  
    • This shows detail of your credit card payment

 

  • Confirmation Email from Zoom with the Class Name as the subject line. 

 This email contains: (screenshot)

    • Dates and Times in Mountain timezone
    • Meeting ID and Passcode
    • Large Join Meeting button
    • Dial-in information
    • Calendar links

If you purchased a previously recorded class you will receive 2 emails:

  • Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete.

This email contains:  (screenshot)

    • Links to the Zoom Recordings
    • Links to any Class Pages or Downloadable media
    • Link back to the Help Page
  • Receipt from our credit card processor titled: Transaction Receipt from Center for Creative Consciousness.  
    • This shows detail of your credit card payment

 

If you do not see this in your inbox. Please check your Junk folders and add the email addresses to your contacts or safe senders list.

How to Manually Register with Zoom (Trilogy Package)

Purchasing the TRILOGY PACKAGE does not automatically register you with zoom. An additional step is required to join the meetings. You can do this in advance for all 3 meetings.

From the User Dashboard (screenshot link below)

Under the Meeting tab, you will see a N/A in the Join column

  1. Click on "View Meeting Details" in the Meeting Link column
  2. Click on the blue "Register Now" button
  3. Click on the blue "Register" button. Your registration information should be auto-filled

This will change the "Register Now" button to "Join Meeting" in the event page and change the "N/A" to "Join via App" in the meetings tab.

You receive 2 confirmation emails 1) Zoom; 2) CCC. Both contain meeting details and links to join.

From Order Information email (screenshot link below)

Upon purchase, you were sent an email with the subject "Your Center for Creative Consciousness order is now complete"

  1. Click on the "Join via App" link
  2. Complete the "Meeting Registration" form and click on the "Register Button". If it does not auto-fill then use the name and email which were used to purchase on our website.

Click below for a Detailed Screenshot page
https://centerforcreativeconsciousness.com/how-to-register-with-zoom/

Where is the Class Page?

You can find the 'new' class page in your user account under the Meetings Tab > View Meetings Detail

Since the Class details, zoom link, and recordings are ALL available in your User Dashboard these are no longer included on the Class Page

 

How to find the Class Page

Consents and Copyrights

Zoom meetings will be live-streamed and recorded. Recordings will be made available to all who purchase this class. By joining the meeting you consent to be recorded. If you would like you can turn off your video and/or audio.

These recordings are the intellectual property of Jonette Crowley and the Center for Creative Consciousness. We reserve the right to use the recording, including images and chats, for marketing and commerce.

FAQ - Class Recordings

Where to I find the Recordings

Depending on the date of the event. Recordings links can be found in Your User Account Dashboard under:

  1. Recordings tab (2021 -)
  2. Download & Links tab via link to Private Class Page (2019-2021)
  3. Links & Downloads tab via Mp3 download

1. Recording tab of your User Account Dashboard

Be Patient! sometimes it takes a while to load the recordings. I will show "loading" under meeting ID. You can sort and search for recordings

Dashboard Zoom Recordings

 

- watch video 'Understanding Your Recordings Tab'
Expiration Dates

Expiration dates vary according to product, we have consistently increased the amount of time that these products are available. It is advised that you download the recordings as soon as they are released as access to the links is restricted at expiration. 

Why do I need to download the recordings?

You are purchasing downloadable products thus you are responsible for downloading recordings to your computer prior to the Expiration Date.

As a courtesy, we provide the ability to recordings on our website, however,  due to the fast pace of technological changes we Cannot Guarantee Indefinite Access. 

I don't have a computer, Can I download to my phone or tablet?

No, due to Apple and Android restrictions, audios CANNOT be downloaded directly to a mobile device. For best results, download to your computer and sync to your mobile device, utilize a cloud service such as dropbox, google, or cloud or download a 3rd party transfer App.

Can I share the recordings with others?

All the recordings are the intellectual property of Jonette Crowley and the Center for Creative Consciousness. Recordings may not be reproduced, shared, or uploaded to other online environments without explicit written consent.

If you know someone that might be interested in any of our classes, please send them a link to our store. We have established a not-for-profit entity to provide scholarships to offset the cost of most of our classes. A link to the application can be found on the footer of our website.

FAQ Transcripts

How do I get my transcripts? (Starting in 2022)

Effective February 2022 your transcript PDF's will be added directly to your User Account. 

You can find these downloads in your User Account under the Downloads & Link tab. The links titled "Placeholder for Class" will be replaced with that class transcript as soon as the PDF's are available

How to find your transcripts

Why are these links on my Order Information

If you purchased the class before it started you will see downloads titled "Placeholder for Class" these needed to allow us to attach the PDFs to your Account Dashboard once they are available.

Note that the links in your email will not change when the Class PDF's are added to your account. Usually, the Transcripts are available within a week of the class.

If you purchased the product during or after the end of class some or all of the links will be active. The active ones will be Titled with the Class Name and Number.

Transcripts on Order info

Where are my transcripts? (2021 and prior)

Prior to 2022, the Transcript links were accessed from the Private Class Page. The password and links to this page can be found in the User Account under Downloads & Links or Order Information Email.

User Account Dashboard - note the password is in the title

User Account Class Page Links 


Order Information Email

Where to find class information ks from Order Information

Expiration Dates

The links to your transcripts are subject to an expiration date at which time they will be removed from your Account Dashboard.  To ensure ongoing access please download them to your personal computer or cloud drive.