Frequently Asked Questions

We want you to be satisfied with every step of your shopping experience at Jonette's online store. We hope the information below answers all of your questions, but if not, just send an e-mail to or call (303) 689-9318.

Table of Contents

    1. Data Security

    Question: Does use a secure Internet connection when I make a purchase?

    Answer: You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

    The company adheres to strict industry standards for payment processing, including:

    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

    • Industry-leading encryption hardware and software methods and security protocols to protect customer information.

    • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

    For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.


    2. Privacy

    Question: Is the information you obtain kept private, or do you sell your customer lists to other businesses?

    Answer: DOES NOT sell or provide any information pertaining to its customers to anyone at any time. Period. Our goal is to provide a trusting environment to our customers and registered users. We will not jeopardize that trust by selling information. You can read more about it in our Privacy Policy.


    3. Payment Options

    Question: What form of payment do you accept?

    Answer: Our online store accepts VISA, MasterCard, Discover and American Express credit cards. The transaction is processed immediately through our secure server. Or you can select the option to print the order form and either fax or mail it to us with your credit card information.

    Question: I don't have a credit card so can I still order products?

    Answer: Yes. You can pay by personal check, money order, PayPal or wire transfer if you don't have a credit card.  If you need any help with payment options, please send an e-mail to with the following in the subject window: URGENT ORDER METHODS QUESTION, we'll get back to you as quickly as we can (usually within 1 business day).


    4. Shipping & Handling Costs

    Question: What are typical shipping and handling costs, and what are the handling costs for?

    Answer: Handling fees consist of the actual packaging (i.e., shipping tubes, padded envelopes, cardboard boxes, bubble wrap, etc) and the human time to pack the order and ship it out. Shipping fees are the costs of the actual shipping.

    Question: What are the shipping and handling costs for my country?

    Answer: We divide the shipping and handling costs into three zones: USA, Canada, and International. We use the Priority mail flat rate method for our customers in the United States and the price varies depending on the number of items ordered. The maximum possible shipping cost for US citizens is 40 USD. For Canada and other countries, we use Flat Rate depending on the number of products being shipped. Please use the below table for a better estimate.

    United States Canada International
    Ashtatara 10-20 USD 30 USD -
    Books 8-32 USD 25 USD*qty 45 USD*qty
    CDs 8-24 USD 32 USD*qty 60 USD
    Jewelry 10 USD 25 USD*qty 50 USD


    5. Shipping Turnaround

    Question: How long will it take to get my order?

    Answer: It depends on a number of variables. We normally ship out orders within 2-3 business days of their receipt in our system. If you live in the United States, we send packages using Priority mail, and this will typically get to you within 2-3 days after we ship your order. If you live outside the United States market, we send using the First class shipping method and packages usually arrive after 10-14 days.


    6. Sales Tax

    Colorado residents will be charged a 4.35% sales tax on book and CD orders.


    7. Questions Before Ordering

    Question: If I need to talk with someone before I place an order, what do I do?

    Answer: Send an e-mail to with your question and place in the subject window of your e-mail the following: URGENT ORDER QUESTION. Include your question, phone number and name, and I will respond as quickly as possible.


    8. Return Policy

    Question: Do you have a return policy in the event I get a product and it doesn't function properly?

    Answer: Yes.
    If you have any problems with any product, please contact Breanna at, and she will do her best to work out something that will be fair and leave you satisfied. We don't want any unhappy customers.


    9. Cancellation Policy

    Question: Do you have a cancelation policy in the event I cannot attend an event that I registered for?

    Answer: No.
    All payments are non-refundable. However, they are transferable if you should find someone to take your place.  This is in regard to workshops and tours.  Please contact Breanna at if you need to cancel.


    10. Order Confirmation

    Question: Do I get a receipt or order acknowledgment after I place my order?

    Answer: Yes. Within minutes after submitting your order, you'll receive an e-mail order confirmation acknowledging that your order was successfully placed. When placing your order, please be sure to carefully fill out your e-mail address, to ensure this receipt gets to you.


    11. Contact Us

    If you have any questions, please send an e-mail to or call us at +1(303) 689-9318.

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