Monthly Meditation Subscription Membership FAQ

Frequently Asked Questions Regarding your Monthly Meditation Subscription Membership

How does the subscription work?

You will be billed $25 on the 6th of every month until cancellation. Meditations will be added to your User Account under the Download & Links tab as soon as your payment is processed.

You will receive two emails:
1) Credit Card Receipt
2) Renewal Order is Complete - we have added the mediation description and audio/video links to this email

If you subscribed to the Monthly meditation for the first time the Order confirmation email will look like the one below.

EXPIRATION DATE: Your subscription continues unless you cancel. The meditations are annual series so meditation links will expire on Dec 31 of each year.
You will lose access to the links on this date, so please Remember to Download Your Recordings.
The expiration date indicated on your account might differ based on your purchase date.

How to access Monthly Meditation Recordings

The recordings, Video (MP4) and Audio (MP3) files, will be added to the Downloads & Links tab of your User Account on the 6th of every month:

  • Audio link - Click to automatically download the audio file
  • Video link - The video button will bring you to the Zoom recordings page with an option to download or watch the video files.
    • The download option is on the upper right corner of Zoom page. Please note that the downloading process is controlled in YOUR browser settings.

On mobile phones only: To download video, you might need to rotate your screen to a horizontal view to see the Download button at the top right of the Zoom page.

Procedures depend on your devices and setting so please search Google for specific instructions or refer to the links at the bottom.

Apple now allows you to download MP3 files directly to your phone assuming you have IOS 13 or above. The files will not be added to your music library. Instead, they will be stored in your Files. To download a file in Safari, just tap on a download link on a website or tap and hold on a link and then tap Download Linked File.

Meditation description: The description of each month’s meditation can be found by clicking on the blue product title on the left column of your Downloads & Links tab.

Additional Help Topics:

How to change download settings in Chrome:

How to change download settings in Safari:

How to change download settings in Firefox:

Annual subscription information

Video (MP4) and Audio (MP3) tracks can be found in your User Account under the Downloads & Links tab on the 6th of every month.

You will receive two emails: a one-time Credit card Receipt and an Order Confirmation email (below).
Your subscription will not automatically renew.

EXPIRATION DATE: Your subscription will expire on December 31, 2023.
You will lose access to the links on this date, so please Remember to Download Your Recordings. The expiration date indicated on your account might differ based on your purchase date, but this product is an annual membership for the calendar year 2023 meditations.

I bought my subscription between the 1st & the 5th of the month

Since our meditations are released on the 6th. You will receive access to the previous month's meditation upon purchase. You will be billed again on the 6th of the month for that month's meditation. The product you purchase will indicate the initial month.

Where can I find more information about my User Account

How do I find My Account? 

Note, once you are logged in you should stay signed in when you are on our site but that depends on your personal device and cookie settings.

How do I know if I have an account?

If you have purchased anything from our website in the past, you had the option to create an account or continue as a guest

  • To see if you have an account. Fill out the Register section if you are in our system you will get a pop-up saying: "Error: An account is already registered with your email address. Please log in"
  • If you did not define a User Name your email address will be your Username, this can not be changed.
  • If you do not remember your Username, Email us at with 'Request Username' as the subject line. Do not make a new account as accounts cannot be combined.

How do I know if I am Logged in to my Account?

Once you log in you will usually stay logged into your account when you are on our site. Although this can depend on your individual computer 'cookie' settings.

  • The Account Login screen with display Hello with your name and you will see your dashboard tabs. If not, you will see a Login or Register option.
  • If you are in our Store, the checkout screen will auto-populate with your information. If not, you will see an option "Returning Customer? Click here to login"
  • Click here to view screenshot of the above.

I got notice my Transaction Failed - What do I do?

If your payment was not processed or you were issued you an invoice for manual payment. Your account will be automatically placed on hold until you make a payment

  1. If there are no issues with your credit card. Please contact your credit card company to pre-approve the charges. Sometimes online or foreign transactions will trigger a fraud filter, so let them know this will be a recurring charge.


Paying From Invoice

If your payment was not processed or you were issued you an invoice for manual payment. Your account will be automatically placed on hold until you make a payment.

  • Pay from the Invoice.  Click on the blue "Pay Now"  to be directed to the payment screen. 
  • This will bring you to our Checkout screen. Disregard the message saying the product cannot be purchased. Your original subscription product may no longer be available but you can renew your subscription!
  • Click on Complete checkout to renew your subscription and scroll to the bottom to update your credit card information.
  • You will receive a notification of Order received click on "view the status of your subscription in your account" to access your meditations

You may ALSO pay an outstanding invoice by logging into your account dashboard - see below

Paying From Your Account Dashboard

Pay from your Dashboard.  If you have an outstanding payment due you can access the payment screen in the Orders tab by clicking on the Pay button.

Updateing Your Credit Card from your account



Updating Your Credit Card in Your User Account (see above for paying from your invoice)

Update your credit card information in the Payment Methods tab then link the credit card to your Subscription. See below. 
If you updated your credit card information under the Payment Method tab you also MUST link it to your subscription by going to the My Subscription tab >Actions: Change Payment and choose the new credit card 
If you have an outstanding payment due, this will not process the payment, please see above for instructions.

Updating Your Email Address

Your email address (and password) can be updated under the Account details tab.

Our website store software and our mailing lists are NOT currently connected.

If you change your email address you must update both your Account AND the Email list (see Update Your Preferences on the bottom of your emails)

Unsubscribing from our email list does not cancel your subscription, to avoid being charged you must cancel your subscription in your account dashboard.

You may update your email address under the Account details but your username cannot be changed so if it was an email address it will stay the same even if you update the email address section.

How do I cancel my subscription?

You must cancel your subscription from your User Account

Your account is controlled by you so you must initiate the cancellation process. We cannot accept email requests to cancel.

  • To cancel - log in to your User Account and under the 'Subscriptions' tab click on Action: Cancel
  • You can cancel at any time; however, automatic billing is done on the 6th of the month, so you must cancel prior to that day to avoid charges.
  • Once your cancellation time period has ended, you will not be able to access your meditation.  Please download all meditations you want to keep.

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