What to do if your Subscription Payment Failed
If your Payment Transaction Failed
Paying From Invoice
If your payment was not processed or you were issued you an invoice for manual payment. Your account will be automatically placed on hold until you make a payment.
- Pay from the Invoice. Click on the blue "Pay Now" to be directed to the payment screen.
- This will bring you to our Checkout screen. Disregard the message saying the product cannot be purchased. Your original subscription product may no longer be available but you can renew your subscription!
- Click on Complete checkout to renew your subscription and scroll to the bottom to update your credit card information.
- You will receive a notification of Order received click on "view the status of your subscription in your account" to access your meditations
You may ALSO pay an outstanding invoice by logging into your account dashboard - see below
Paying From Your Account Dashboard
Pay from your Dashboard. If you have an outstanding payment due you can access the payment screen in the Orders tab by clicking on the Pay button.
Updateing Your Credit Card from your account
AFTER UPDATING YOUR CARD INFO YOU MUST ADD IT TO YOUR SUBSCRIPTION
Updating Your Credit Card in Your User Account (see above for paying from your invoice)
Updating Your Email Address
Your email address (and password) can be updated under the Account details tab.
Our website store software and our mailing lists are NOT currently connected.
If you change your email address you must update both your Account AND the Email list (see Update Your Preferences on the bottom of your emails)
Unsubscribing from our email list does not cancel your subscription, to avoid being charged you must cancel your subscription in your account dashboard.
You may update your email address under the Account details but your username cannot be changed so if it was an email address it will stay the same even if you update the email address section.