What to do if your Subscription Payment Failed

If your Payment Transaction Failed

Paying From Invoice

If your payment was not processed or you were issued you an invoice for manual payment. Your account will be automatically placed on hold until you make a payment.

  • Pay from the Invoice.  Click on the blue "Pay Now"  to be directed to the payment screen. 
  • This will bring you to our Checkout screen. Disregard the message saying the product cannot be purchased. Your original subscription product may no longer be available but you can renew your subscription!
  • Click on Complete checkout to renew your subscription and scroll to the bottom to update your credit card information.
  • You will receive a notification of Order received click on "view the status of your subscription in your account" to access your meditations


Screenshot Pay from Invoice

You may ALSO pay an outstanding invoice by logging into your account dashboard - see below

Paying From Your Account Dashboard

Pay from your Dashboard.  If you have an outstanding payment due you can access the payment screen in the Orders tab by clicking on the Pay button.

Screenshot Pay from Dashboard

Updateing Your Credit Card from your account



Updating Your Credit Card in Your User Account (see above for paying from your invoice)

Update your credit card information in the Payment Methods tab then link the credit card to your Subscription. See below. 
If you updated your credit card information under the Payment Method tab you also MUST link it to your subscription by going to the My Subscription tab >Actions: Change Payment and choose the new credit card 
If you have an outstanding payment due, this will not process the payment, please see above for instructions.
screenshot update credit card

Updating Your Email Address

Your email address (and password) can be updated under the Account details tab.

Our website store software and our mailing lists are NOT currently connected.

If you change your email address you must update both your Account AND the Email list (see Update Your Preferences on the bottom of your emails)

Unsubscribing from our email list does not cancel your subscription, to avoid being charged you must cancel your subscription in your account dashboard.

You may update your email address under the Account details but your username cannot be changed so if it was an email address it will stay the same even if you update the email address section.

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