Frequently Asked Questions Regarding Your Order
FAQ - Online Classes
You can find your Zoom link in several places (with the first option being the easiest to use):
- Zoom Registration Confirmation Email. You will be automatically registered and receive an email upon purchase for all online classes. Note: You can use this method even if our website is down.
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete
- User Dashboard under the Meetings Tab. If you see N/A instead of Join via App, click View Meeting Details; then Register Now
Screenshot #1 - Zoom Confirmation
Screenshot #2 - Order Info Email with the subject line: Your Center for Creative Consciousness order is now complete
Screenshot #3 - User Account Dashboard
Upon Purchase of a ONLINE Zoom Class you will receive 3 separate emails:
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete.
This email contains:
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- Meeting details and Join via App Link
- Links to any Class Pages or Downloadable media
- Link back to the Help Page
- Receipt from our credit card processor titled: Transaction Receipt from Center for Creative Consciousness.
- This shows detail of your credit card payment
- Confirmation Email from Zoom with the Class Name as the subject line.
This email contains:
-
- Dates and Times in Mountain timezone
- Meeting ID and Passcode
- Large Join Meeting button
- Dial-in information
- Calendar links
If you purchased a previously RECORDED class you will receive 2 emails:
- Order Information Email with the subject line: Your Center for Creative Consciousness order is now complete.
This email contains:
-
- Links to the Zoom Recordings
- Links to any Class Pages or Downloadable media
- Link back to the Help Page
- Receipt from our credit card processor titled: Transaction Receipt from Center for Creative Consciousness.
- This shows detail of your credit card payment
If you do not see this in your inbox. Please check your Junk folders and add the email addresses to your contacts or safe senders list.
Click on the image below to start the video walkthrough.
Zoom meetings will be live-streamed and recorded. Recordings will be made available to all who purchase this class. By joining the meeting, you consent to be recorded. If you would like you can turn off your video and/or audio.
These recordings are the intellectual property of Jonette Crowley and the Center for Creative Consciousness. Materials, recordings, or processes cannot be shared without prior approval. We reserve the right to use the recording, including images and chats, for marketing and commerce purposes.
FAQ - Class Recordings
Depending on the date of the Zoom event, recordings can be found in your User Account under:
- "Zoom Recordings" tab (2021 - present)
- "Download & Links" tab via link to Private Class Page (2019-2021)
- "Downloads & Links" tab for audio .MP3 download
1. "Zoom Recordings" tab of your User Account
The page may need some extra time to load all recordings - it will show "loading" under the meeting ID. You can sort and search for recordings.
If you don't see your recording click on the 'Fetch New Recordings' link at the top or enter the class name or part of its name in the Search field.
Note: Expiration date dates vary by product. Please make sure to download all recordings you wish to keep, before the links expire!
Next, you will see a pop-up window with Video (MP4) and Audio (M4A) files which you can Play or Download.
We advise you to download them to your device because download links expire 365 days from the purchase date.
Click on the image below to start the video walkthrough.
For info on how to Download a Recording from Zoom, please CLICK HERE.
Expiration dates vary according to product, we have consistently increased the amount of time that these products are available. It is advised that you download the recordings as soon as they are released as access to the links is restricted at expiration.
You are purchasing downloadable products thus you are responsible for downloading recordings to your computer prior to the Expiration Date.
As a courtesy, we provide the ability to recordings on our website, however, due to the fast pace of technological changes we Cannot Guarantee Indefinite Access.
Download Instructions to your iPhone
Due to Apple restrictions, you might not be able to download the Audio files directly to a mobile device. However, newer iPhones have that ability. Please refer to the instructions below.
For older devices, the alternative is to download a file to some cloud service (like Dropbox, Google, iCloud..).
All the recordings are the intellectual property of Jonette Crowley and the Center for Creative Consciousness. Recordings may not be reproduced, shared, or uploaded to other online environments without explicit written consent.
If you know someone that might be interested in any of our classes, please send them a link to our store. We have established a not-for-profit entity to provide scholarships to offset the cost of most of our classes. A link to the application can be found at the bottom of our website.
FAQ - Transcripts
Effective February 2022 your transcript PDFs will be added directly to your User Account.
You can find these downloads in your User Account under the 'Downloads & Links' tab. Notice different titles on buttons for Classes that haven't taken place yet. Those button titles will be replaced with the Class names as soon as PDFs are available.
If you purchased the class before it started, you will notice different titles on buttons for Classes that haven't taken place yet. We must set these up in advance to be able to later replace them with the PDFs in your Account Dashboard once they are available.
Note that the links in your email will not change when the Class PDFs are added to your account. Usually, the Transcripts are available one week after the class.
If you purchased the product during or after the end of class some or all of the links will be active with PDFs attached. The active links will be Titled with the Class Name and Number.
Prior to 2022, the Transcript links were accessed from the Private Class Page. The password and links to this page can be found in the User Account under Downloads & Links or Order Information Email.
User Account Dashboard - note the password is in the title
Order Information Email
The links to your transcripts are subject to an expiration date at which time they will be removed from your Account Dashboard. To ensure ongoing access please download them to your personal computer or cloud drive.
